What we help with

Ten-minute problems that nobody has ten minutes for.

These are the questions older adults and their families ask us most. Each one has a concrete answer if someone takes the time to look it up. We take the time.

Insurance and benefits

The most common reason people reach out.

"Does Medicare cover this?" answered from the actual rule, with the cost.
Original Medicare vs. Medicare Advantage vs. Medicaid: what you have and what each card is for.
Free one-on-one counseling from your State Health Insurance Assistance Program (SHIP), with the local number.
What to do when coverage is ending, enrollment mail was missed, or a premium changed without explanation.

Help at home

Bathing, cooking, medication reminders, companionship.

Your local Area Agency on Aging and what it offers.
Medicaid home and community-based waiver programs in your state, and how to apply.
Programs that pay a family member to be a caregiver, where they exist.
Home care agencies in your zip code. Medicare generally does not pay for non-medical home care, and we'll say so plainly.

Wheelchairs, lift chairs, and medical equipment

Your doctor ordered it. Now what?

What Medicare covers for your specific item (for a lift chair, the lifting mechanism, not the chair).
The closest Medicare-approved suppliers.
State assistive technology programs and equipment lending libraries for the part Medicare won't pay.
Where paperwork goes when a doctor "filed it somewhere."

Finding a doctor or specialist

Who takes your insurance and is actually accepting patients.

Specialists near you who accept Medicare, with names, addresses, and phone numbers.
Whether a referral is needed under your plan.
A second and third option ready in case the first office is booked.
Help when you've moved and need a new primary care doctor.

Rides to appointments

The barrier that blocks everything else.

Medicaid non-emergency medical transportation, if you're eligible, and the broker's number.
County paratransit and how to register.
Volunteer driver programs in rural areas.
Options for early-morning dialysis and recurring treatment schedules.

Bills and paperwork

When the numbers don't make sense.

What an Explanation of Benefits actually says.
How to question a charge and who to call first.
Hospital financial assistance (charity care) programs and how to apply.
Manufacturer copay cards and patient assistance programs for expensive medications.

What GrandLine doesn't do

Medical advice. We won't tell you whether a symptom is serious or which treatment to choose. That's a conversation for your doctor.
Emergencies. If you or someone near you is in danger, call 911.
Selling insurance. We don't sell plans and we don't take payment from the providers or programs we point you to.

Ready when you are.

Tell us a little about yourself, then send your first text. Most questions get a specific answer within minutes.

Text us to get started