Does Medicare cover it? What will it cost? Original Medicare or Medicare Advantage? We explain your coverage in plain words and point you to free local counseling.
Free health navigation, by text
Text us your Medicare question. Get a real answer.
Find a doctor who takes Medicare. Learn what's covered. Get a ride to your appointment. Understand a bill. We do the research and text you back with names, numbers, and next steps.
- Free to use
- No app, no login
- From the team at Pinnie Health
G
GrandLine
Text message
Hi, I just signed up. My name is Ruth. I need a cardiologist near Williamsburg who takes Medicare.
Hi Ruth. Here are 3 cardiologists within 5 miles who accept Medicare and are taking new patients:
1. Dr. Ana Rodriguez, (757) 555-0142
2. Dr. Samuel Okafor, (757) 555-0177
3. Dr. Lena Shah, (757) 555-0119
Want the addresses too?Yes please. Do I need a referral?
With Original Medicare, no referral is needed for a cardiologist. Addresses coming next. I'll check in tomorrow to see if you got an appointment.
Example conversation. Names and numbers are illustrative.
What we help with
The everyday problems that get in the way of your care.
We listened to hundreds of calls from older adults. Most needed ten minutes of research and a clear answer, not a program. That's what GrandLine is for.
Home aides, meals, and caregiver support. We find your Area Agency on Aging, explain Medicaid waiver programs in your state, and list agencies near you.
What Medicare pays for, what it doesn't, and the closest Medicare-approved suppliers. Plus programs that help with the gap.
A cardiologist, an eye doctor, a psychiatrist who takes Medicare and is accepting new patients. Names, addresses, and phone numbers.
Medicaid ride programs, county paratransit, volunteer drivers. The right phone number for your area, especially for dialysis and treatment schedules.
What an Explanation of Benefits means, how to question a charge, and where to ask for hospital financial help.
How it works
Three steps. About two minutes.
-
1
Tell us a little about you
Your name, date of birth, state, phone number, and what you need help with. No insurance numbers. No account to create.
-
2
Send your first text
We open your messaging app with our number filled in. Tap send. That's it.
-
3
Get a specific answer
Usually within minutes: a doctor's name and phone number, a yes-or-no on coverage with the dollar amount, the ride program for your county. We check back the next day to see how it went.
For families
Helping a parent from far away?
You can sign up on their behalf and text us yourself, or sign them up and let them text. Either way, you get a partner who knows the local programs, the coverage rules, and who to call.
"My mother called three different offices about her lift chair and nobody could tell her what Medicare would pay. One text and we had the answer, the rule it came from, and two suppliers in her town."
Daughter of a GrandLine member, Kentucky
What to expect
Specific, not generic.
We answer the question you asked
Not a link to a 400-page booklet. A provider's name and number, a coverage yes or no with the dollar amount, the program for your county.
We follow up
The next day we check whether you got through, and if the office was booked we have two more names ready.
We ask for insurance details only when needed
Your Medicare number stays with you unless a specific question requires it, like a coverage check for a procedure.
We hand you to a person when it helps
When a text thread isn't enough, we schedule a call with a Pinnie health navigator at a time that works for you.
Ready when you are.
Tell us a little about yourself, then send your first text. Most questions get a specific answer within minutes.